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We are seeking an experienced Technical Support Engineer (L3) to join a leading international Managed Services Provider with a growing presence in Cape Town.

This opportunity is ideal for an established 3rd Line Engineer looking to take ownership of complex technical issues while contributing to infrastructure improvements and technical projects.

The successful candidate will provide advanced server, network, and desktop support, act as the technical escalation point for complex incidents, and assist with proactive maintenance, project delivery, and continuous service improvement.

Strong troubleshooting skills, ownership of incidents, and excellent customer communication are essential.

Salary & Benefits

* Up to R53,000 CTC per month

* Medical Aid

* Retirement Annuity

* Hybrid working (1-3 days per week in the office)

Key Responsibilities

* Log, manage, and update client incidents, requests, and service tickets within the ticket management system.

* Provide Level 3 technical support across server, network, and desktop environments, ensuring a high first-time fix rate.

* Diagnose and resolve complex technical issues escalated from internal support teams.

* Perform hardware installations, configurations, upgrades, and software deployments.

* Ensure client infrastructure remains secure, stable, and operational.

* Work within agreed service level agreements (SLAs), escalating risks where necessary.

* Produce and maintain accurate infrastructure and technical documentation.

* Take ownership of complex incidents through to successful resolution.

* Support infrastructure improvement initiatives and technical project delivery.

* Carry out additional technical tasks aligned with client support requirements and business objectives.

Skills & Experience

Essential:

Proven experience operating at a 3rd Line Support level within an MSP or corporate IT environment.Strong networking knowledge, including:

o TCP/IP

o OSI Model

o Layer 2 technologies (Switching & Wireless)

o IP Routing across multi-subnet environments

o Firewall configuration and maintenance

Strong Active Directory administration experience, including:

o Organisational Unit (OU) design

o Group Policy

o DNS & DHCP

o Sites, Subnets & Services

Microsoft Azure & Microsoft 365 expertise, including:

o Microsoft Entra ID (SSO & SCIM Provisioning)

o Azure AD Connect

o Azure Virtual Machines

o Azure Networking

o Azure SQL Database Administration

o Azure App Services

o Conditional Access

Microsoft Defender experience, including:

o Defender for Cloud

o Defender for Endpoint

o Vulnerability Management

About the Company

A well-established international Managed Services Provider delivering enterprise IT solutions across cloud, infrastructure, networking, security, and managed services. The organisation offers exposure to modern Microsoft technologies, complex customer environments, and excellent opportunities for technical growth within a collaborative team.

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🧑🏻‍💻 BUSINESS CENTRAL DEVELOPER(S)

📆 3-6 Month Contract (Full-Time Hours)

💰 R300 - R480 per hour (Negotiable)

We're hiring:

✅ Intermediate BC Developer (3+ years' experience)

✅ Senior BC Developer (6+ years' experience)

You'll be working across Microsoft Dynamics NAV & Business Central, developing and customising solutions using AL/C/AL, building SSRS reports, providing functional support, managing change requests, conducting UAT, and resolving system issues in a collaborative ERP environment.

Key Skills Required:

✅ Microsoft Dynamics 365 Business Central

✅ Dynamics NAV

✅ AL & C/AL Development

✅ SSRS

✅ Microsoft SQL Server

✅ ERP Solutions

❗ Open to South African Citizens, Permanent Residents & Valid Work Permit Holders only.

🚫 Applicants residing outside South Africa will not be considered.

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Technical Support Analyst (L3)

Role Title: Technical Support Analyst (L3)

Company: Cape Town-based MSP

Location: Primarily Cape Town office + occasional client site visits (local), with occasional travel as required

Reports To: Technical Manager

Company Overview

A Cape Town-based Managed Services Provider with a national client footprint.

We deliver outsourced IT support, proactive maintenance, infrastructure solutions, and project execution with a strong commitment to reliability, standardisation, and an excellent customer experience.

Role PurposeThe Technical Support Analyst (L3) serves as a technical escalation point within the ICS support function, providing advanced troubleshooting, infrastructure support, solution design input, and technical leadership across the service desk and client environments.This role focuses on resolving complex technical issues, supporting and mentoring Service Desk Analysts and Technical Support Analysts, driving technical excellence, and ensuring that support standards, documentation, and operational processes remain effective and scalable.The successful candidate will act as a trusted technical resource to both clients and internal teams, providing guidance, coaching, and knowledge transfer to L1 and L2 support personnel while taking ownership of high-impact incidents, technical escalations, infrastructure changes, and project delivery.This is a hands-on technical role requiring strong analytical skills, broad infrastructure knowledge, excellent communication, and the ability to guide technical teams while maintaining a customer-centric approach.Key OutcomesComplex incidents and escalations are resolved efficiently, with minimal disruption to client operations.L1 and L2 team members receive ongoing mentorship, coaching, and technical guidance, resulting in improved first-call resolution and technical capability.Root causes are identified, documented, and addressed to reduce repeat incidents.Client infrastructure remains secure, stable, supported, and aligned to ICS standards and best practices.Documentation, SOPs, and knowledge base articles are continuously improved and maintained.Projects and infrastructure changes are delivered professionally, with appropriate planning, communication, and risk management.Escalations are managed effectively, ensuring clients remain informed and confident throughout the resolution process.Key Responsibilities1. Technical Escalation & Advanced Support (L3)Act as the primary escalation point for complex technical issues escalated from Service Desk and Technical Support teams.Perform advanced troubleshooting across Microsoft 365, Azure, Active Directory, networking, virtualization, security, endpoint management, backup, and server infrastructure.Lead the investigation and resolution of major incidents, recurring technical issues, and high-priority client-impacting events.Conduct root cause analysis and implement preventative measures to reduce future incidents.Provide technical guidance during critical outages and assist in coordinating recovery efforts.2. Technical Leadership, Mentorship & Capability DevelopmentProvide day-to-day mentoring, coaching, and technical guidance to L1 and L2 support staff.Support junior engineers with troubleshooting approaches, escalation decisions, and technical problem-solving methodologies.Assist in developing individual technical capabilities through knowledge sharing, structured guidance, and practical coaching.Review escalated tickets and provide recommendations to improve troubleshooting quality and resolution efficiency.Promote adherence to technical standards, documentation requirements, and support best practices.Contribute to the onboarding and training of new technical team members.3. Ticket Ownership, Escalation Management & Quality AssuranceTake ownership of complex and high-risk incidents through to successful resolution.Ensure escalated tickets contain appropriate diagnostics, documentation, analysis, and client communication.Review ticket quality and provide feedback to support teams to improve ticket hygiene and service delivery standards.Drive timely resolution of ageing tickets and ensure escalations continue progressing toward resolution.Assist with SLA management and operational reporting where required.4. Infrastructure Administration & Platform ManagementAdminister and support Microsoft 365, Azure, Active Directory, Microsoft Entra ID, endpoint management, security platforms, virtualization environments, and supporting infrastructure technologies.Perform advanced user, device, access, compliance, security, and policy administration.Implement infrastructure changes in accordance with approved change management processes.Ensure client environments remain aligned with ICS standards, security baselines, and operational best practices.Identify technical risks and recommend remediation strategies.5. Documentation, Standards & Continuous ImprovementDevelop, maintain, and improve technical documentation, SOPs, knowledge articles, and support procedures.Ensure technical documentation accurately reflects client environments and implemented changes.Identify recurring issues and recommend permanent solutions to improve stability and support efficiency.Contribute to the development of technical standards and operational frameworks across the business.Drive improvements in monitoring, automation, reporting, and service delivery processes.6. Vendor & Third-Party ManagementEngage directly with vendors, software providers, ISPs, and technology partners regarding escalated technical matters.Lead technical discussions relating to complex faults, infrastructure issues, and service disruptions.Ensure vendors provide required information and resolution actions within agreed expectations.Coordinate multi-vendor troubleshooting activities where necessary.7. Operational Excellence & Proactive SupportReview monitoring alerts, infrastructure trends, security findings, backup reports, and operational health indicators.Identify opportunities to improve reliability, performance, security, and user experience across managed environments.Assist with proactive maintenance activities and platform optimisation initiatives.Support the ongoing maturity of managed services through the adoption of best practices and automation opportunities.8. Project Delivery & Technical ImplementationLead or participate in infrastructure projects, migrations, upgrades, deployments, and platform implementations.Provide technical design input and implementation recommendations.Support project planning, risk identification, testing, documentation, and client communication.Ensure project deliverables meet ICS technical standards and operational requirements.Assist with client onboarding, infrastructure assessments, and technical due diligence activities.Experience & QualificationsMinimumMatric plus relevant IT qualification or equivalent practical experience.5-8 years of experience in IT infrastructure, systems administration, or technical support roles.Demonstrated experience supporting Microsoft 365, Active Directory, networking, virtualization, and endpoint management platforms.Experience operating within an MSP or multi-client support environment.Valid driver's licence and own transport.

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Are you a skilled Dynamics 365 Finance & Operations Developer looking to work on enterprise-scale ERP implementations and digital transformation projects?

We are seeking an experienced Dynamics 365 F&O Developer to join a high-performing consulting and delivery team. This role offers the opportunity to work with leading organisations, delivering innovative ERP solutions, customisations, integrations, and enhancements within the Microsoft Dynamics ecosystem.

Key ResponsibilitiesDevelopment & CustomisationDesign, develop, and customise Microsoft Dynamics 365 Finance & Operations solutions using X++.Develop and extend forms, reports, workflows, and business logic.Create and deploy code packages through Azure DevOps pipelines.Manage source control, branching, and code merging processes.Integration & Technical SolutionsDevelop integrations between Dynamics 365 F&O and third-party systems.Work with Azure Functions, Logic Apps, Dataverse, and Dual Write technologies.Support data migration and synchronisation initiatives.System Optimisation & SupportReview and optimise existing code.Conduct peer code reviews and ensure development best practices.Troubleshoot and resolve technical issues and bugs.Support upgrades and maintain compatibility with platform updates.Project DeliveryParticipate in solution design workshops, gap-fit analysis, and technical design sessions.Develop technical specifications and provide effort estimates.Support testing, deployment, and go-live activities.Work closely with functional consultants and business stakeholders to deliver quality solutions.RequirementsEssential Skills & ExperienceMinimum 3 years' hands-on experience developing within Microsoft Dynamics 365 Finance & Operations.Strong X++ development skills.Experience with Dynamics AX and/or Dynamics 365 F&O.Proficiency in Visual Studio, SQL Server, and SSRS.Experience with Azure DevOps and CI/CD pipelines.Strong understanding of ERP development principles.Advantageous ExperienceFull lifecycle Dynamics 365 F&O implementation experience.Exposure to Finance, Supply Chain Management, or Manufacturing modules.Experience with Dataverse, Dual Write, Azure Functions, and Logic Apps.Microsoft Dynamics certifications.

If you're passionate about Dynamics 365 development and want to work on impactful ERP projects, we'd love to hear from you.

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We are seeking a detail-oriented and technically skilled Microsoft Dynamics 365 Supply Chain Support Consultant to join a fast-paced ERP support environment.

In this role, you will provide 1st and 2nd line functional support across Dynamics 365 Finance & Operations (Supply Chain Management) or Business Central environments, ensuring smooth business operations across procurement, inventory, warehousing, and logistics processes.

You will act as a key link between business users, functional consultants, and technical teams-resolving issues, improving processes, and supporting continuous system optimisation.

🔧 Key Responsibilities

🛠 Functional Support & Issue Resolution

Provide 1st and 2nd line support for Dynamics 365 SCM modules:Procurement & sourcingInventory managementWarehouse management (WMS)Sales order processingLogistics & transportationTroubleshoot and resolve functional system issues and user queriesLog, track, and manage incidents using ITSM tools (ServiceNow / Jira / Zendesk)Perform root cause analysis and escalate complex issues where required

👥 User Support & Training

Support end users with system processes and best practicesAssist with onboarding and training on SCM-related processesCreate and maintain SOPs, user guides, and knowledge base articles

⚙ System Maintenance & Process Improvement

Assist with system updates, enhancements, and configuration testingParticipate in UAT and release validation cyclesIdentify opportunities to improve supply chain system efficiency and accuracy

📊 Data & Reporting Support

Support data validation, cleansing, and integrity across SCM modulesAssist with reporting using tools such as Power BI, SSRS, or ExcelEnsure accuracy of procurement, inventory, and vendor data

🤝 Collaboration & Project Support

Work closely with Finance, Operations, and IT teamsSupport ERP rollout, enhancement, and upgrade initiativesCollaborate with developers and functional consultants on escalations

🎯 Minimum Requirements

2+ years experience supporting Microsoft Dynamics 365 F&O or Business CentralStrong understanding of end-to-end supply chain processesExposure to SCM modules (procurement, inventory, warehouse, sales orders)Experience with ITSM tools (ServiceNow, Jira, Zendesk, or similar)Strong troubleshooting and problem-solving skillsAbility to work with both technical and non-technical stakeholders

⭐ Nice to Have

Experience with Power BI, SSRS, or advanced Excel reportingExposure to WMS, TMS, or vendor management systemsBasic understanding of integrations or ERP data flowsExperience in UAT or ERP implementation projectsMicrosoft certifications (Dynamics, Power Platform, Azure)

🧠 What We're Looking For

Strong analytical thinker with a hands-on problem-solving approachCustomer-focused mindset with excellent communication skillsAbility to work under pressure in a support-driven environmentPassion for ERP systems and continuous improvement

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As a Senior Java Developer, you will be responsible for designing, developing, and maintaining robust backend services that power mission-critical financial systems. You will work closely with cross-functional teams to deliver secure, high-performance, and scalable solutions that support large-scale transaction processing.

Key ResponsibilitiesDesign, develop, and maintain high-performance Java-based backend systems using Spring / Spring BootBuild and optimize services for high-volume transaction processing environmentsCollaborate with architects and product teams to translate business requirements into technical solutionsEnsure system reliability, scalability, and low-latency performance in production environmentsImplement secure coding practices aligned with financial services compliance standardsTroubleshoot and resolve complex production issues in distributed systemsContribute to code reviews, mentoring, and improving engineering best practicesIntegrate with payment gateways, banking systems, and third-party financial APIsParticipate in system design discussions and architectural decisions

Required Experience & SkillsStrong experience with Java (8+) and Spring Framework / Spring BootProven background in payments, fintech, banking, or financial servicesExperience working in high-throughput, transaction-heavy systemsStrong understanding of RESTful APIs and microservices architectureFamiliarity with distributed systems, messaging queues (e.g., Kafka/RabbitMQ)Experience with SQL/NoSQL databasesSolid understanding of system performance tuning and scalabilityStrong problem-solving and debugging skillsNice to HaveExperience with cloud platforms (AWS, Azure, or GCP)Knowledge of containerization (Docker, Kubernetes)Exposure to DevOps practices and CI/CD pipelinesUnderstanding of PCI-DSS or financial compliance standards Read less

Responsibilities
Designing and building applications

Develop custom business applications using Microsoft Power Apps, translating business requirements into functional, user-friendly solutions.

Integrating data sources

Connect apps to data sources such as Dataverse, SharePoint, SQL Server, and other Microsoft or third-party services to ensure seamless data flow.

Automating business processes

Create workflows using Power Automate to streamline tasks like approvals, notifications, and data processing across systems.

Testing and troubleshooting applications

Identify and fix bugs, performance issues, and usability problems to ensure apps run reliably and meet user expectations.

Collaborating with stakeholders

Work closely with business users, analysts, and IT teams to gather requirements, provide updates, and deliver solutions aligned with business needs.

Qualification and experience
5 Years in solution design, handles complex integrations (SQL, APIs, Azure services), optimizes performance, and mentors others

Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or Information System

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Our client is a leading integrated supply chain and logistics organisation that delivers innovative distribution, warehousing, and transport solutions across Southern Africa. Operating within a highly data-driven environment, the business manages a large-scale logistics network that supports the movement of products from manufacturers to retailers and customers nationwide.

Are you passionate about designing modern data platforms and building scalable data solutions in the cloud? We are looking for an experienced Data Engineer to join a dynamic Data & Analytics team delivering enterprise-grade data solutions across a variety of industries.

3+ years of Data Engineering experience.Strong SQL development and query optimization skills.Hands-on experience with Microsoft Fabric.Experience designing and building Databricks ingestion and transformation pipelines.Experience implementing Bronze, Silver, and Gold data layers within a Medallion Architecture.Strong ETL/ELT development experience.Experience with Azure Data Factory and/or Azure data services.Experience with Data Warehousing and Lakehouse architectures.Ability to create and maintain technical documentation and data flow artefacts.Strong analytical and problem-solving skills.

What You'll Be Doing

Design, develop, and maintain scalable data pipelines and integration solutions.Build and optimize data ingestion and transformation pipelines using Databricks and Microsoft Fabric.Design and implement Medallion Architecture (Bronze, Silver, and Gold layers) to support analytics and reporting requirements.Develop robust ETL/ELT processes to ingest, transform, and deliver data from multiple source systems.Work with structured and unstructured data from enterprise applications, databases, APIs, and cloud platforms.Support the construction and maintenance of data flow maps, technical documentation, and solution artefacts.Build and maintain data warehouses, lakehouses, and modern analytics platforms.Collaborate with business stakeholders, analysts, architects, and developers to deliver data-driven solutions.Ensure data quality, governance, and performance optimization across the data platform.Contribute to solution design, architecture discussions, and best-practice implementation.

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Working within our rapidly expanding Cyber Security Operations Centre you will deliver security focused detection and response services, threat hunting, reporting and analysis across a wide range of clients who have outsourced their SOC function to the company.

Some of your day-to-day duties will include:
Working within a multi-disciplined CSOC team identifying, owning, progressing and resolving security incidents.
Performing the prompt and effective triage and investigation of security events and incidents applying sound problem solving methods to determine scope, urgency, and potential impact.
Providing technical support for the identification and response to events or incidents of a suspicious or malicious nature, and apparent security breaches.
Working with internal and external stakeholders to resolve computer security incidents and vulnerability compliance.
Driving customer satisfaction and continuously seek to improve operational performance
Maintaining a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities

Qualifications & Experience
The right candidate for this role will have:
Experience working with SIEM technology, preferably within a CSOC / SOC environment
Technical knowledge, skills and/or experience in intrusion analysis, and network and security investigation using a variety of security tools (EDR, DLP, AV, Snort, Wireshark, TCPdump etc.).
Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)
The role will require you to work on some shift patterns which can vary month-to-month. Please note this would require some night-working in the context of a shift rotation pattern.

For a leading IT services and consulting company that delivers cloud, digital, and managed technology solutions to help organisations modernise and grow.

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We are looking for an experienced and highly skilled Senior MERN Developer to join our dynamic team. The ideal candidate will have strong expertise in the MERN stack, including ReactJS, ExpressJS, MongoDB, and NodeJS.

This is a full-time, onsite role requiring a committed professional with a proven history of delivering robust, high-quality software solutions. The successful candidate will be responsible for designing and implementing applications that effectively meet client requirements while ensuring exceptional standards of performance, scalability, and quality.

Design, develop, and maintain robust web applications using the MERN stack.Collaborate with cross-functional teams to define, design, and deliver new features.Optimize applications for maximum speed and scalability.Troubleshoot, debug, and enhance existing software systems.Lead code reviews and provide constructive feedback to team members.Stay updated with emerging technologies and industry trends to ensure applications remain current and competitive.Mentor junior developers and contribute to overall team development.Ensure the technical feasibility of UI/UX designs.

Education & experience
Bachelor's degree in Computer Science, Software Engineering, or a related field, with a minimum of 7 years of professional software development experience, specifically working with the MERN stack.
Core technical skills (JavaScript & MERN stack)
Strong proficiency in JavaScript, including DOM manipulation and JavaScript object models. Extensive hands-on experience with ReactJS, ExpressJS, NodeJS, and MongoDB.
API development & integration
Proven experience in designing and building RESTful APIs, as well as integrating third-party APIs into scalable applications.
Database expertise
Solid understanding of database design and management, with specific expertise in MongoDB.
Problem solving & quality focus
Strong problem-solving abilities with a keen attention to detail, ensuring high-quality and reliable software delivery

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